Customer Support

Need immediate help?

We recommend current customers log-in to the portal to access all of our support resources.

Phone (US): 888-472-2586
Phone (Intl): +1 443-276-6973
Email: RackTop Support
Portal: Customer log-in

Review Warranties, Maintenance and Policies

RackTop's customers have access to 24-7-365 email and phone support.

Frequently Asked Questions

  • This information can be found in our SLA document, RackTop Product Support

  • RackTop offers 24/7 support, 365 days a year. Normal business hours are 8am-5pm EST and we observe US holidays.

  • Our Engineering support team members are all US-based.

  • Please visit our help center in the support portal for:

  • Current customers can log-in to the myRackTop Portal and navigate to “Downloads”

Award-Winning Customer Support

Titan Business Awards

RackTop Wins for Customer Service

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Business Intelligence Group

RackTop Wins for Customer Service

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