RackTop storage includes maintenance that with live phone and email support to quickly resolve software and hardware issues. Our levels of service range from: onside parts delivered next business day to same day, 4-hour onsite response.
RackTop provides technical account management to each customer, thereby ensuring that your support team is familiar with your system, your use case, and your organization resulting in rapid problem resolution. And, with RackTop maintenance and support you are always entitled to the latest software updates which include new features every quarter as well as free cloud data storage capacity for backup, disaster recovery, and archive.
Data and the products that hold your data are critical to business operations and productivity. RackTop recognizes the need for greater operating efficiencies and that while it may not be necessary or economical to have a full time storage administrator it can be critical to have one available when you are making changes, under tight deadlines, or experiencing problems and performance issues.
With RackTop’s co-managed support plan you get all the benefits of having a team of expert storage administrators without the cost. RackTop's co-management service enables you to manage the storage yourself with your team as well as leverage the RackTop team. Your account will have a primary and secondary storage admin assigned to your account. No need to worry about admin vacation schedules anymore. They will be able to participate in team meetings, work through integration and troubleshooting issues, provide migration strategies and ensure a worry free storage environment.
Co-management is included with Storage as a Service and customers have the option to purchase co-management by the month or annually for any BrickStor.
Leverage RackTop Co-management Services for:
• Best practices guidance
• Data migration planning
• Support to upgrades of external systems (network, applications, hypervisors)
• Provisioning data storage
• Managing data protection policies and replication
• Recovery assistance after data center power failure
• Disaster recovery planning
• Data security and permissions management
• Maybe even as extra guests at your holiday party